Terms

These terms apply when you use Pizzaiologist: booking a pizza-making session, listing a pizzeria, pre-ordering an oven, or chatting with Slice. By creating an account or booking, you agree to them.

Pizzaiologist is operated by YASDXB Marketing Services, Dubai, United Arab Emirates. Contact: [email protected].

1. What Pizzaiologist does

Pizzaiologist is a booking platform. Partner pizzerias ("hosts") offer hands-on pizza-making sessions, and you book and pay for them through us. Each session is run by the host, in the host's own kitchen, and the host is responsible for the session, its premises and food safety.

2. Your account

• You must be 18 or over to create an account or book.
• Give accurate details and keep your password private. You're responsible for bookings made from your account.
• You can ask us to close your account at any time (see our Privacy Policy).

3. Booking and payment

• Prices are per person, in the local currency shown, and include everything listed on the session page.
• You pay in full by card when you book. Payments are processed by Stripe.
• Your seats are held for 30 minutes while you pay. The booking is confirmed when payment goes through, and we email you the details, including the address.

4. Cancellations and refunds

• More than 48 hours before the session: cancel in the app (My bookings) for a full refund.
• Within 48 hours, or if you don't show up: no refund.
• If the host cancels or the session can't take place, you get a full refund.
• Refunds go back to the card you paid with and usually arrive within 5–10 working days, depending on your bank.

5. At the session

• Arrive about 10 minutes early. Late arrivals may miss part of the session.
• Children are welcome from age 5. Children under 12 must come with a paying adult, who is responsible for them.
• Tell us about allergies or dietary needs before you book, by emailing [email protected]. We'll check with the host, but kitchens handle flour, cheese and other common allergens.
• Ovens are very hot. Follow the host's safety instructions. The host may refuse or remove anyone who behaves unsafely, without a refund.

6. For pizzerias (hosts)

• You apply in the app, and we review every pizzeria before its sessions go live.
• Joining fee: a one-time fee in local currency (UAE: AED 750). The first 10 pizzerias in each city are founding partners and join free. We refund the fee if you get no booking in your first 90 days. There is no monthly fee.
• Commission: we keep 18% of each booking's price. We pay your share by bank transfer to the account you save in the app (Host → Set up payouts). For a cancelled booking that's refunded, there is nothing to pay out.
• You set your own days, times, seats and price per person, within the range for your city (Dubai: AED 149–399, everything included).
• You must honour confirmed bookings, run sessions as described, and hold the licences and food-safety approvals your city requires. If you must cancel a session, tell us straight away so we can refund guests.
• We may take a listing or pizzeria offline if these terms aren't met.

7. Oven pre-orders

• Pre-ordering on oven.pizzaiologist.com takes no payment. We email you to confirm your order and complete payment.
• Your pre-order locks in the tier price shown when you placed it. Shipping cost and taxes are confirmed before dispatch, and nothing extra is charged without your approval.
• Production takes about 45 days once the first run is confirmed, separate from shipping. Delivery dates, shipping destinations and warranty terms will be confirmed with your order.
• You can withdraw a pre-order at any time before you pay.

8. Slice

Slice gives automatic answers to help you. They can be wrong and aren't part of these terms. Your booking details in the app and your confirmation email are what count.

9. Our responsibility

We work hard to keep Pizzaiologist running and accurate, but we can't promise it will always be available. As far as the law allows, our responsibility for any booking is limited to the amount you paid for it. Nothing in these terms limits rights you have under UAE consumer protection law.

10. Changes and law

We may update these terms; the date at the top shows the latest version, and bookings already made keep the terms that applied when you booked. These terms are governed by the laws of the United Arab Emirates as applied in Dubai, and the courts of Dubai have jurisdiction.