Privacy Policy
This policy explains what personal data Pizzaiologist collects, why, who we share it with, and the choices you have. It covers pizzaiologist.com, app.pizzaiologist.com (and our phone apps when they launch) and oven.pizzaiologist.com.
Pizzaiologist is operated by YASDXB Marketing Services, Dubai, United Arab Emirates. Questions or requests: [email protected].
What we collect
- Your account: name, email address and password. Passwords are stored scrambled (hashed); nobody can read them, including us.
- Bookings: the session, date, number of guests, price, and the name and email on the booking.
- Payments: card payments are handled by Stripe. We never see or store your full card number. We keep a record of each payment and refund.
- Pizzerias (hosts): venue name, contact name, email and phone, city, listings and sessions, joining-fee status, and the bank details you save for payouts (account holder, bank, IBAN, SWIFT).
- Oven pre-orders and the mailing list: name, email, country, the oven tier and quantity you chose, and how you found us if a link told us.
- Slice, our chat concierge: your questions are sent to our AI provider to write an answer. We don't keep your conversations. To stop abuse we store a one-way scrambled code made from your internet address, not the address itself, to limit how many questions can be asked per hour. We do the same for oven sign-ups.
- Emails you send us: whatever you choose to include.
We don't use advertising trackers or analytics cookies. The app keeps you signed in by saving a login token in your browser or phone.
Why we use it
- To run your account, take your booking and payment, send confirmations and process cancellations and refunds.
- To pass your booking to the pizzeria hosting your session (your name, number of guests and time) so they can welcome you.
- To pay pizzerias their share by bank transfer and keep track of joining fees.
- To answer your questions and handle oven pre-orders.
- To keep the service safe, prevent fraud and meet our legal, tax and accounting duties.
We only email you about your bookings, orders and account, or news you asked for. You can stop news emails at any time.
Who we share it with
We don't sell your data. We share it only with the pizzeria hosting your session and with the services that run Pizzaiologist for us:
- Supabase: our database and sign-in (stored in Mumbai, India).
- Stripe: card payments and refunds.
- Resend: sending our emails.
- Anthropic: the AI that writes Slice's answers.
- Cloudflare and Hostinger: hosting our websites and app.
Some of these services process data outside the United Arab Emirates. We use them because they protect data to a high standard. We may also share data when the law requires it.
How long we keep it
We keep your account while it's open. Booking and payment records are kept for as long as accounting and tax law requires. Bank details are kept while a pizzeria is with us. When data is no longer needed, we delete it.
Your choices and rights
You can ask to see the data we hold about you, correct it, get a copy, or have it deleted, including your whole account. Email [email protected] from the address on your account and we'll reply within 30 days. Some records, such as completed payments, we must keep by law even after an account is deleted.
Children
Accounts and bookings are for adults. Children are welcome at sessions from age 5, booked by an adult, and children under 12 come with a paying adult. We don't knowingly collect data directly from children.
Security
Data travels encrypted, access is limited by strict database rules, and only the Pizzaiologist team can see pizzerias' bank details. No system is perfectly secure; if something goes wrong that affects you, we'll tell you.
Changes
If we change this policy we'll update the date at the top, and tell you by email if the change is significant.